Terms of Service

Using this site

You agree to use this site for lawful purposes only and not to interfere with its normal operation, security, or availability. The content on this site is provided for general information about our plumbing services.

Service requests and quotes

Submitting a request through our form or by phone does not create a binding contract. A job is confirmed only after we agree with you on scope, timing, and pricing. Estimates are based on the information available at the time and may change once we're on-site and can inspect the work.

Service area

We accept residential and commercial requests in Kitchener, Waterloo, Cambridge, and Guelph. Commercial work is reviewed for scope and availability. If you're outside our regular area, contact us and we'll let you know if we can help.

Communications about your request

When you submit a request or contact us, you agree that we may contact you by phone, text, or email about that request, including questions, quotes, scheduling, and follow-up on the work. These are service communications tied to your inquiry.

Recurring marketing or promotional messages are separate and are only sent if you separately opt in. You can withdraw marketing consent at any time, and it is never a condition of getting service or a quote. See our Privacy Policy for details.

Pricing and payment

Prices for repairs and installations depend on the scope of work, parts required, and site conditions. Any deposits, payment schedule, and warranty terms will be communicated before work begins. Unless otherwise agreed in writing, payment is due upon completion of the job.

SMS messaging terms

By affirmatively opting in, you agree to receive SMS messages from PrimeWorks Plumbing related to plumbing service requests, appointments, scheduling, service updates, customer support, and other communications you specifically consented to receive.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance. Consent to SMS messaging is not a condition of purchase.

See our Privacy Policy for information about how mobile information and SMS consent are handled.

Warranties and limits of liability

Any warranty terms for parts and labour will be provided with your service invoice. To the fullest extent permitted by law, PrimeWorks Plumbing is not liable for indirect, incidental, or consequential damages arising from your use of this website, and this website is provided on an "as is" basis.

Emergencies

If you have an active plumbing emergency (major leak, flooding, or risk to property), call us directly at (226) 241-7907. Do not rely on the web form alone in an emergency, and shut off your main water supply if it is safe to do so.

Intellectual property

The PrimeWorks Plumbing name, logo, page copy, and images on this site are our property or used with permission. You may not copy or reuse them without written consent.

Third-party links and forms

Our service-request form is hosted by a third-party service provider. When you submit it, your information is handled according to that provider's terms in addition to ours.

Changes to these Terms

We may update these Terms from time to time. Continued use of the site after changes are posted means you accept the updated Terms.

Contact

Questions about these Terms? Contact us at info@primeworksplumbing.com or (226) 241-7907.