Privacy Policy

Information we collect

When you request service, call us, or fill out our contact form, we may collect your name, phone number, email address, service address, and a description of the plumbing issue. We only ask for what we need to schedule and complete the job.

We also collect basic technical information when you visit this site, such as pages viewed, approximate location, device type, and referring source. This helps us understand which service areas and pages are most useful to customers.

How we use your information

• To respond to service requests, quotes, and questions.
• To schedule appointments and follow up about completed work.
• To improve our website, service areas, and customer experience.
• To comply with legal, tax, and safety obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Service providers

We use trusted providers to run this site and our request form (for example, website hosting and service-request and business software providers). These providers only receive the information needed to deliver their service and are expected to protect it.

SMS messaging

If you provide your mobile number and separately opt in to SMS communications, we may send text messages related to plumbing service requests, appointments, scheduling, service updates, customer support, and other communications you specifically agreed to receive.

Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time, or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

PrimeWorks Plumbing does not sell, rent, or share mobile phone numbers or SMS opt-in/consent data with third parties for their marketing or promotional purposes. Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.

Service communications and marketing

When you contact us or submit a service request, we use your information to respond to that request, discuss the work, schedule it, and follow up about it. These are service communications and are part of handling your inquiry.

Recurring marketing or promotional messages are separate. We only send those if you separately and affirmatively opt in, and you can withdraw that consent at any time by replying STOP to a text, using an unsubscribe link, or emailing us. Marketing consent is never required to get service or a quote.

Cookies, analytics, and your privacy choices

This site uses necessary cookies and similar technologies to keep the site working correctly. With your permission, we may also use analytics technologies (to understand how visitors use the site) and advertising or marketing technologies (to measure campaigns and support relevant marketing).

Optional analytics and advertising technologies do not load until you allow them. You can accept all, reject everything non-essential, or choose categories individually, and you can change your choice at any time using the "Cookie Preferences" link in the footer of every page. Your preference is stored on your own device. You can also control cookies through your browser settings.

Where information is processed

We are based in Ontario, Canada. Some of the providers we rely on to host this website, run our service-request form, and manage customer records store or process information on servers outside Canada, including in the United States. When information is handled in another country, it may be accessible to courts, law enforcement, and national security authorities in that country under its laws. We only use providers we consider reasonable for this purpose and share only what is needed.

How we protect information

We use reasonable safeguards to protect the information we hold, including limiting access to the people who need it and relying on reputable providers with their own security controls. No website or system can be guaranteed completely secure, so please avoid sending sensitive details you do not want stored.

Data retention

We keep service records for as long as needed to support the work we've done for you, honour warranties, and meet legal requirements. You can ask us to delete information we no longer need to keep.

Your choices

You can ask us to access, correct, or delete personal information we hold about you by emailing info@primeworksplumbing.com. You can also opt out of non-essential communications at any time.

Children

This site and our services are intended for adults requesting residential or commercial plumbing work. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.

Contact us

Questions about this policy? Reach out at info@primeworksplumbing.com or call (226) 241-7907.