Urgent plumbing help
Emergency Plumbing Help
Some plumbing problems cannot wait for a convenient appointment. If water is escaping, sewage is backing up, or the home has no usable water, call us and we will confirm how soon we can get to you.
- Responsive local service
- Clear, upfront quotes
- Reliable workmanship
What Counts As Urgent
Urgency is mostly about damage and habitability. A pipe spraying water, a leak you cannot stop at the fixture, waste water coming back into the home, or no usable water at all are the situations that need attention now rather than later.
A dripping faucet or a single slow drain is frustrating, but it is usually a scheduled repair. Calling us with a description of what is happening is the fastest way to find out which category you are in.
What You Can Do Before We Arrive
If water is escaping and the fixture shut-off does not stop it, shutting off the main water supply to the home is the single most useful thing you can do. It limits the water damage while help is arranged.
Keep people away from standing water near electrical outlets or appliances, and if waste water has backed up, stop using fixtures that drain into the affected line. Then call us so we can go over what you are seeing.
Situations That Usually Warrant Urgent Attention
- A burst pipe or water spraying from a line or fitting
- A leak that cannot be stopped at the fixture shut-off
- Waste water or sewage backing up into the home
- No usable water anywhere in the house
- Water reaching electrical outlets, panels, or appliances
How To Reach Us
- Call us and describe what is happening so we can assess urgency
- Shut off the main water supply first if water is still escaping
- We will confirm how soon we can attend, we do not promise a time we cannot keep
- For non-urgent problems, sending a service request is usually the better route
Not sure which applies to your home? Send a service request or call (226) 241-7907 and we'll go over it with you.
Where We Provide This Service
PrimeWorks Plumbing serves homeowners in Kitchener, Waterloo, Cambridge and Guelph. Not sure if we cover your street? Send a quick request and we'll confirm.
Emergency Plumbing FAQ
+When does a plumbing problem warrant urgent attention?
Generally when water is escaping and cannot be stopped, when waste water is coming back into the home, when there is no usable water, or when water is reaching electrical equipment. Call us and describe the situation and we will go over it with you.
+What should I do first in a plumbing emergency?
If a fixture shut-off does not stop the water, shut off the main water supply to the home. That limits the damage while help is arranged. Keep away from standing water near electrical outlets or appliances.
+How soon can you attend an emergency?
It depends on the day's schedule and what is happening at your home. Call us and we will confirm the earliest time we can offer, rather than promise a window we cannot keep.
+Is a slow drain an emergency?
Usually not. A single slow drain is normally a scheduled repair. If you are unsure, call and describe what is happening and we will tell you which category it falls into.
Request Service
Tell us about your plumbing issue below. It only takes a minute, and we'll get back to you about your request.
- Tell us what's wrong in your own words
- Professional residential plumbing
- Prefer to talk? Call (226) 241-7907
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Let's Get It Sorted
Send a request or call now, we'll take it from there.